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Experts in heating and plumbing home emergencies since 1999, find out what our customers think of our servicing, installation and repairs by reading our latest customer reviews and testimonials.

Our customers say

No complaints whatsoever, very happy with Walkers & the engineer that fitted my boiler, he was a nice man & he never stopped.

Mrs Richardson - testimonial
Mrs Richardson

Gold stars for Craig and Conor. They were courteous, friendly and efficient, worked non-stop, did not take a lunch break, only a cup of coffee whilst they worked, which they thanked me for.They had covered the floor in sheeting and all was clean and tidy before they left. …Great job. Thank you.

Mr & Mrs Still - testimonial
Mr & Mrs Still

Thank you very much, we are very happy. Thank you for everything.

Mrs Cheng - testimonial
Mrs Cheng

We were very pleased with the original survey & advise. The installation was a 1st rate job!

Mr Thickett - testimonial
Mr Thickett

Good friendly and trustworthy service. Job done within timescale and with minimum disruption.

Mr Graham - testimonial
Mr Graham

Engineers cleaned up after work, polite. Very informative, good timekeeping.

Mrs Lyall - testimonial
Mrs Lyall

Work carried out efficiently.

Mrs Ryan - testimonial
Mrs Ryan

Excellent service, 5 stars

Mrs Callister - testimonial
Mrs McAllister

Very happy with work, pleasant workmen & nothing was a problem for them ñ Would recommend company.

Mrs Stewart - testimonial
Mrs Stewart

Great service & good engineers

Mrs Macpherson - testimonial
Mr & Mrs MacPherson (& Grand Daughter)
South Queensferry

Bruce & Kevin (installers) were very helpful & pleasant

Mrs Lawrence - testimonial
Mrs Lawrence

Well fitted & fast

Mr Hunter - testimonial
Mr Hunter

A job well done, thanks

Mr Wood - testimonial
Mr Wood

Craig (Installation engineer) was very helpful indeed, very good – Mr Anderton

He seemed such a nice homely man – Mrs Anderton

Mr & Mrs Anderton - testimonial
Mr & Mrs Anderton

Did a great job!

Mr Moffat - testimonial
Mr Moffat

Very happy with work, everything left clean and tidy.

Mr Smith - testimonial
Mr Smith

I thought I would drop you a quick e-mail to thank you for the boiler Installation that you organised for us.

The engineers have done a great job and without any major problems.

They cleared up as they went and also a final clean up on completion.

Many people can find the time to complain but very few, in my experience, find the time to thank the company or the individuals for a job well done.

Once again, thank you and your Engineers for great job.

Mr Sutherland - testimonial
Colin & Margaret Sutherland

Very happy with installation & quality of workmanship

Mr Watt - testimonial
Mr Watt
  • When it became impossible, mid-winter, to source spare parts for our increasingly unreliable, 13-year old condenser-boiler and it needed to be replaced, we contacted four companies for advice on what our best options were, and to tender for the work. Walkers was one of the four.

    The Walkers salesman, one of only two salesmen we saw who had previous practical experience of fitting and servicing central heating systems, took his time looking over the property, checking our current system and plumbing, explained what our options were and what would be involved without trying to up-sell or offering us a “discount” or “special price” to make us decide on the day – and and we agreed in principle on a replacement condenser-boiler system also recommended by friends and neighbours (and highly rated by WHICH and others), at a very good price, and a date for installation in the near future. We arranged a second visit by the salesman to double check some points of detail before agreeing to the work being done on an agreed date, at a fixed price.

    The Walkers fitting team arrived on time with all the components needed to do the work, and clearly know what they were doing. They worked hard throughout the day, and the new system was installed by mid-afternoon: they then took the time to properly re-balance the system, and checked we were happy before leaving – having cleared everything away and leaving our property as they had found it (having lived in the same period property for more than 30 years we had been concerned there might have been some incidental damage to the fabric or that some re-decoration might be needed (in the event there was no incidental damage and no need for any re-decoration). A further quality-assurance, follow-up visit by the salesman confirmed the installation was as per the manufacturers specifications and current safety regulations, that the system was working as intended, and to give us advice on how to get the best out of our new system.

    In the event the whole process was painless from first contact to arrange a salesman to call to the final post-installation check – we did have concerns at the outset that this was a distress purchase (much has changed since our previous system had been installed) & wereconcerned that we might be sold something that did not suit our needs (and at least one other sales team tried to do this), at an inflated price (one quotation was almost double Walkers’), and there then being delays and additional hidden costs (the Walkers’ quote was an agreed fixed price).

    We are pleased we chose Walkers to do the work: the salesman was well informed, not pushy, and helpful: the install team were a pleasure to have around the house for the day, and went out of their way to take good care of our property; and the after sales service to date has been very good.

    We would recommend that others invite Walkers to tender for similar work.

    Mr & Mrs Richmond - testimonial
    Mr & Mrs Richmond
  • Dear Kevin, Thank you for the email and I am happy to give a testimonial in support of the work carried out in fitting a replacement Worcester Bosch boiler, the problem we faced was a very old Worcester boiler that had failed after I think 25 years of good service, this was at the New Year holiday period. Realising that new replacement parts could not be found we called on 5 different companies/plumbers to give a quote for as near like for like replacement. Selecting Walkers was not just about cost it was more about feeling confident with the companies ability to give a good installation and follow up with annual service. Walkers are a registered installer for Worcester Bosch and they were able to offer a very good total package for a Worcester A rated replacement, initially they arrived on time for a discussion of what they would recommend based on a survey of our present system, there was no pressure to accept their quote and we had 30 days to consider, once we accepted and paid a 50% deposit they gave a date and time for fitting, on the day they arrived prompt and within 6 hours our heating and hot water was fully functional. Part of the package was a new wifi control system and a CO alarm, we were shown by the gas fitter how to operate and adjust the controls and after fully clearing up they removed the old and quite heavy old boiler.

    The fitting of the new Worcester Bosch condensate type boiler required reworking of the inlet/outlet pipes, this in addition was carried out and overall we are very happy in choosing Walkers. I would recommend including Walkers for giving a new or replacement boiler quote and as we found out their prices and total package of installation and service are very good value.

    Mr Kozo Hoshino - testimonial
    Mr. Kozo Hoshino